ReverseLookup Help Center

Understanding the Subscription Process

If you were surprised by a charge from ReverseLookup, it's helpful to review how our enrollment process works. To ensure transparency, we require several active steps before any billing occurs:

  • Account Creation: Users must manually enter an email address and link a valid payment method.
  • Plan Selection: You cannot complete registration without explicitly choosing a specific subscription tier. The costs and terms of these plans are displayed clearly on the selection screen.
  • Mandatory Agreement: Access to the service is only granted after you have confirmed your chosen plan and agreed to the subscription terms.

Managing Your Account

To help keep you informed, we send a Welcome Email immediately following registration. This message includes:

  1. Full details of your chosen subscription plan.
  2. Step-by-step instructions on how to manage or cancel your account.

Note: If you cannot find this email, please check your spam folder or log in to your account dashboard to view your billing status.